The Buy Australian Properties Corporation client service charter is at the core of our company’s success. It demonstrates our cultural behaviours, how we, our Strategic & Preferred Partners and Accredited Suppliers will treat all our clients, what we will do and how we all will act in the organisation.
Our philosophy in business is simple – “Without our clients we don’t have a business”
- Trust and The Truth are our focus. At Buy Australian Properties we will:
- Not lie to or mislead you.
- Not betray your trust.
- Always search for the truth in every situation.
- Admit our mistakes, take responsibility and then fix them.
- Caring and Open Relationships with our clients is critical. At Buy Australian Properties we will:
- Be fully transparent in all our dealings and actions.
- Build a solid relationship based on trust with you.
- Listen to what you are saying and respond accordingly.
- Always care more about you than money.
- Treat you like a human being, not a number.
- Professional Behaviour and Actions set the standards. At Buy Australian Properties we will:
- Uphold and display the highest level of integrity.
- Act in a polite, respectful and courteous way.
- Behave in a professional manner at all times.
- Display and implement ethical behaviour patterns.
- Talk to you like your family because you are part of ours.
- Privacy and Security are of paramount importance. At Buy Australian Properties we will:
- Never supply access to our database to another company.
- Continue to invest in the world’s best security & data measures.
- Respect your privacy and personal space at all times.
- Always keep all your personal information strictly confidential.
- Perfection with continued improvement is our goal. At Buy Australian Properties we will:
- Always strive to improve our systems and procedures.
- Believe that there is always a better way to do things.
- Accept any constructive criticism and report it to Management.
- Listen & learn from ideas from clients, team members and partners.
- Welcome suggestions that will make the business a world class company.
- A Non-Pressure client engagement process is what we are all about. At Buy Australian Properties we will:
- Not try to sell you anything, you only buy when you are ready.
- Not pressure or apply traditional sales tactics.
- Never close a sale by using tricks, words or deceitful actions.
- Always focus on your needs, not the products.
- Earn your respect and confidence by creating a comfortable environment.
